- Can I make changes to my unit?
Yes. In general, minor changes are allowed. You are required however to discuss any
planned changes with management.
- Will there be a facility for drying clothes on the balcony?
Yes. There is a fold-out clothesline in each courtyard.
- Can my family and friends stay in my unit?
Yes. This is your home. Your family and friends are more than welcome to stay with
you in your unit up to and including 14 days in a continuous period. If you wish to
have guests for longer periods you are asked to discuss this with the Manager.
- Can I retain my current medical care and support arrangements?
Yes. You can continue to use the same care service providers or family support that
you currently use, it would however be sensible to discuss your total care with our
Care Manager.
- Can a resident get transport to their doctor or specialist appointments?
Yes. If appointments can be made to suit the bus schedule, residents can be transported
to their appointments. Otherwise, any other transport will attract a charge
and bookings will be necessary.
- Can my personal doctor visit the community?
Yes. There is also a consultation room onsite.
- Can I work in the gardens around my unit?
Yes. We actually encourage this. There will also be a gardening club which you can
join and enjoy the company of other, like minded people.
- Will there be an area for residents to put hanging baskets or pot plants, etc?
Yes. Residents are welcome to bring pot plants or hanging baskets to arrange in their
courtyard.
- Can I go on holidays leaving my unit empty?
Yes, however it is a good idea that you advise management that you will be away so that
they can keep a close eye on your unit for you while you are away. If you wish, we could also redirect your mail to you while you're away.
Yes, if you wish to bring a loved cat, bird, fish or dog. It is your responsibility however to make sure your pet is on its best behaviour and does not have any negative impact on
other residents. This must be agreed to by management prior to moving in.
- Can family and friends enjoy the restaurant and in-home dining service?
Yes. Your family and friends are more than welcome to have meals with you in the dining room or delivered to your unit. Private catering functions can also be arranged.
- Can I move in before I pay for my unit?
Yes. You are welcome to move in before you pay for your unit. Some people for health
reasons need access to our community before their home sells. This temporary arrangement is covered by an Occupancy Agreement.
- Do you offer assistance with moving?
Yes, when the time comes, this can be a big task but it is manageable. We can help you
make arrangements for packing, the move and the unpacking in your new apartment.
Simply discuss this with our staff who will be happy to help in any way.
- Will my unit increase in value?
Lismore has seen a substantial capital growth in the last 10 years. There is no guarantee that this growth will continue but some capital gain is likely. In the coming years there is going to be a 300% increase in the people aged over 80 years. This will apply additional
upward pressure on the value of Supported Living units.
- When I leave, who will arrange the reinstatement and sale of my unit?
When you leave, we provide a quotation for reinstatement works and we also provide you or your family with an indication of what the unit is worth. We then agree on the works to be done and the resale price of the unit. We will organise the reinstatement works and resell the apartment for you.
- If the community operators change, am I guaranteed all the services that I was promised, when I bought my unit from the developer, will stay the same?
If, or when the complex is on-sold to a different operator, the incoming operator will be
legally bound by the terms and conditions of the existing lease and services agreements.
All residents' rights will be protected according to their lease and services agreements.
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